F.A.Q / FREQUENTLY ASKED QUESTIONS

CONTACT

How can I contact LA BRUNE & LA BLONDE Customer Service?

Our Customer Service is available to answer your questions by phone at +33 (0)1 49 24 90 98 from Monday to Thursday, between 10:00 AM and 12:30 PM, and 2:00 PM to 6:00 PM (5:00 PM on Fridays), or by email at contact@labruneetlablonde.com.

ACCOUNT AND NEWSLETTER

How do I create an account on the LA BRUNE & LA BLONDE website?

Creating an account on our website allows you to access your purchase history, check the status and track your orders, update your personal information, etc.

You can create an account during the checkout process or at any time by clicking on the “my account” icon in the top right corner of the website.

I want to change my password, or I have forgotten the password for my LA BRUNE & LA BLONDE account, how can I reset it?

You can change your password by logging into your account and going to the “account details” section.

To reset your lost password, simply enter the email address associated with your account on the “my account” page of the LA BRUNE & LA BLONDE website and click on “forgot password?”. You will then receive an automated email to securely reset your password.

How can I subscribe or unsubscribe from the LA BRUNE & LA BLONDE newsletter?

You can subscribe to the newsletter by checking the corresponding box during the checkout process or at any time by entering your email address at the bottom of the LA BRUNE & LA BLONDE website and clicking on “subscribe”.

DELIVERY / SHIPPING

What are the shipping times?

Once your order is confirmed on the LA BRUNE & LA BLONDE Online Store, your products are usually shipped within 48 hours (2 business days).

What are the delivery times?

Once your order is handed over to the carrier, you will receive a shipping confirmation email containing the tracking number of the package.

Your package is usually delivered within 1 to 6 business days (average indicative timeframe). For deliveries within metropolitan France, you generally receive your package within 24 hours from the receipt of the shipping confirmation email.

What should I do if I haven’t received the order confirmation email or the shipping confirmation email?

If you have created an account during the checkout process, you can check the status of your order by logging into your personal account. For any questions regarding the delivery of your order, we invite you to contact Customer Service by email at contact@labruneetlablonde.com.

What is the amount of the delivery fee?

The delivery fees are indicated in the shopping cart during the checkout process. They amount to €20 including tax and are currently waived for orders totalling €500 or more.

In which countries can I have my order delivered?

We offer delivery to France and all countries within the European Union. For delivery outside of this zone, please contact Customer Service by email at contact@labruneetlablonde.com.

ORDER CANCELLATION, RETURNS, EXCHANGES, AND REFUNDS

How can I modify or cancel my order?

If your order has not yet been shipped, you can modify the delivery and billing details, as well as the products ordered, by contacting Customer Service by email at contact@labruneetlablonde.com.

Shipped or delivered orders cannot be cancelled or modified. However, you have the option to return your order.

What should I do if I want to return my order?

For any exchange or refund, the jewellery must not have been worn. They must be returned in their original box, along with their certificate of authenticity and the invoice.

Upon receipt of your order, you have 14 days to request a refund and 30 days to request an exchange. For more information, please contact Customer Service by email at contact@labruneetlablonde.com or refer to the General Terms and Conditions of Sale.

Can I return or exchange a special order or custom-made order?

Special orders (modified products, resized items, or items made according to a specific customer request) cannot be returned or exchanged.

LA BRUNE & LA BLONDE DIAMONDS

What is the quality of LA BRUNE & LA BLONDE diamonds?

All LA BRUNE & LA BLONDE diamonds are natural diamonds.

Their colour ranges from F to G, and their clarity ranges from VS2 to SI1.

Given the brand’s concept of “NUDE DIAMOND”, LA BRUNE & LA BLONDE places great importance on the quality and naturalness of its diamonds. The diamonds purchased by LA BRUNE & LA BLONDE comply with the Kimberley Process, which establishes strict trade rules among participating countries and bans regions where diamond trafficking contributes to the financing of armed conflicts. LA BRUNE & LA BLONDE diamonds come from legitimate sources not involved in the financing of armed conflicts and are in compliance with United Nations resolutions.

Therefore, LA BRUNE & LA BLONDE certifies that its diamonds:

– Are “conflict-free”,

– Have not been treated or artificially enhanced,

– Are not synthetic diamonds.

In a commitment to exemplarity and transparency, LA BRUNE & LA BLONDE natural diamonds are purchased from RJC-certified diamond traders. RJC (Responsible Jewellery Council) is a certification organization created to promote responsible practices in terms of ethics, environment, and working conditions within the diamond jewellery supply chain (as well as precious metals).

As certified RJC members, these diamond traders commit to integrating ethical, social, environmental, and human rights considerations into their daily activities.

What does the carat of a diamond correspond to?

The carat (ct) is the unit of weight for diamonds (not to be confused with the unit used for the purity of gold, which is karat, such as 18kt, 9kt, etc). However, to give you a more precise idea of the size of the round brilliant-cut natural diamonds presented in our different collections, below is a table listing the weights of our diamonds and their approximate diameters.

A carat is equivalent to one-fifth of a gram, which is 0.2 grams.

While Carat weight is a factor in determining the value of a natural diamond, it cannot be the sole determining factor. There are three other Cs to consider: Color, Clarity, and Cut. This is why two stones of the same weight may not always have the same price.

Where are LA BRUNE & LA BLONDE jewellery made?

100% MADE IN FRANCE

Since 2011, we have been creating jewellery that is entirely made in France, guaranteeing our customers optimal quality and responsiveness. Now more than ever, it is important for us to support French manufacturing in order to maintain jobs and our precious know-how. LA BRUNE & LA BLONDE is deeply committed to this endeavour, which has been at the core of the brand since its inception and is part of its DNA.

What is the purpose of the certificate of authenticity? What does it guarantee?

All LA BRUNE & LA BLONDE jewellery is sold with a certificate of authenticity. This certificate confirms the gold purity (18kt) and the quality and naturalness of our diamonds, which are essential for the overall appearance of our creations. The diamond colour ranges from F to G, and the clarity ranges from VS2 to SI1. As the concept of LA BRUNE & LA BLONDE revolves around the nude diamond, these two criteria are crucial and ensure an optimal result for all our jewellery pieces.

MAINTENANCE

How to take care of my LA BRUNE & LA BLONDE jewellery on a daily basis?

Like any precious jewellery, a LA BRUNE & LA BLONDE creation made of gold, diamonds, and/or coloured gemstones is delicate and should be handled with care.

Some gestures and precautions will help you maintain the beauty and brilliance of your LA BRUNE & LA BLONDE jewellery:

– When wearing your jewellery, avoid contact with other jewellery or objects to minimize scratches and prevent damage to the gemstones or alteration of the gold’s appearance.

– Feel free to remove your jewellery when engaging in sports activities, doing household chores, or gardening.

– After wearing your jewellery, carefully and individually store it in its case to protect it from any impact or scratches.

– Repeated contact with detergents can damage the gold or gemstones. Certain beauty products can also be harmful if they come into prolonged contact with the jewellery. If this happens, rinse the jewellery with clear water and then gently dry it with a soft cloth.

– The cord of your bracelet can deteriorate prematurely if it is in direct and prolonged contact with water or household products. If any deterioration is observed, we recommend replacing the cord before it breaks to avoid the risk of losing your gemstone. To replace the cord, we invite you to make an appointment at the LA BRUNE & LA BLONDE showroom or visit one of our authorized retailers.

– We recommend checking the clasp of your jewellery before wearing it. If you have any doubts, feel free to contact us, visit the showroom, or go to one of our authorized retailers with the certificate of authenticity of your jewellery for verification.

How to clean my LA BRUNE & LA BLONDE jewellery?

To maintain its brilliance, your jewellery should be cleaned regularly. We recommend using liquid soap and a soft-bristle toothbrush to gently remove small impurities with warm water without damaging it. If you have any doubts, we encourage you to visit one of our authorized retailers or contact our Customer Service by email at contact@labruneetlablonde.com.

How to have my LA BRUNE & LA BLONDE jewellery checked?

It is advisable to have your jewellery checked every year or every two years to ensure that all the stones are still securely in place.

In case of damage or for a simple inspection (bail, clasp, prongs, cleaning, etc.), do not hesitate to contact one of our authorized retailers with the certificate of authenticity of your jewellery or make an appointment at the LA BRUNE & LA BLONDE showroom (11 rue du Marché Saint Honoré, 75001 Paris – Tel: +33 (0)1 49 24 90 98) through the contact page on the website.

WHERE TO BUY LA BRUNE & LA BLONDE JEWELLERY?

LA BRUNE & LA BLONDE jewellery is available for purchase at our authorized retailers in France and internationally : see the list of our retailers, as well as on our website.